Effective October 15, 2026
TrustRoster is a professional network for contractors and independent tradespeople operated by Sub-Trac, LLC. Contact support@sub-trac.net about this policy or your personal information.
Information we collect
We collect the information you provide when creating and using an account: your name, email, phone number, account credentials, selected role and trades, and acceptance of the Terms. Your profile may include a photo, company details, contact details, skills, work history, references, availability, and portfolio photos or videos. We store certifications and supporting files that you submit for administrator review.
We store job posts, applications, hiring and invitation records, connections, follows, saved jobs, messages and attachments, ratings, comments, private rating notes, reports, and your privacy and notification settings. We also record account activity, search history, and administrative actions needed to operate and protect the service.
If you choose a location feature, we use your device location with your permission to find nearby jobs or tradespeople or fill an address. Addresses and coordinates you save on profiles or job posts are stored for maps, distance calculations and matching. Other members see only your profile city or area and distance, never your exact profile coordinates or street address. We do not collect background location. You can enter an address instead of sharing your current position.
If you allow push notifications, we store a device push token and platform to deliver them. You can choose photos and files to upload using the device picker. Camera access is requested when you choose to take a photo. Declining optional permissions does not prevent you from using the rest of TrustRoster.
How we use information
We use this information to create and secure accounts, display profiles and projects, match tradespeople with work, process applications and invitations, enable communications, verify submitted certifications, display ratings, deliver requested notifications, and investigate reports or misuse. We send account verification and password reset emails, and activity emails according to your notification preferences.
Who can see information
Profile and contact visibility depend on your privacy settings. Job posts, professional profiles, portfolios and public ratings are shared through the network. Messages and their attachments are available to conversation participants. Private rating notes are available to the contractor who wrote them. Certification documents are available to their owner and authorized administrators. Administrators can access information needed for support, verification, moderation and security. Do not upload confidential information about another person without permission.
We use Convex for hosting, data and file storage and authentication, Resend for email, and Expo and device platform services for push notifications. Notification previews are delivered through Expo’s push service and Apple or Google push services. Map and address features use device location services and, where configured, Google Maps and Places. These providers process the information needed to deliver their services. If an optional Google or Apple sign-in button is available and you use it, we receive the identity information that provider shares with your permission. Links you open, including meeting links, are governed by the destination's own policies.
We do not sell personal information, display advertisements, or track you across other companies' apps or websites for advertising. TrustRoster does not process payments between users or collect payment-card information. We may disclose information when required by law or needed to address fraud, threats, or misuse of the service.
Your choices and account deletion
You can edit your profile and manage visibility, contact display, searchability and notification preferences in Settings. You can also disable device permissions in your device settings. To delete your account, open Profile, Settings, Delete account, type DELETE, choose Permanently delete account, then confirm Delete forever. You may also request deletion without the app by emailing support@sub-trac.net from your account email address. We may ask for information needed to verify that the account is yours, but will never ask for your password.
You are signed out immediately and cannot sign in to this account again. Deletion completes shortly.
Your account, contact details, profile and photo or logo, portfolio and files, certifications and documents, work history, references, availability, search history, saved jobs, applications, invitations, follows, connections, blocks, notifications, preferences, push tokens, and sign-in credentials and sessions are deleted.
Draft jobs and jobs with no hires are deleted. Jobs with hires are closed and stripped of your identity, contact details, location, descriptions and files.
Direct messages you sent become deleted placeholders. Group message text and public ratings you wrote remain under "Former member"; their files and your private rating notes are deleted. Ratings about you are deleted.
Reports and administrative audit records are kept for safety. Copies already received outside TrustRoster cannot be recalled.
Adults only
You must be 18 or older to use TrustRoster. The service is not intended for children. If you believe a person under 18 has provided personal information, contact support@sub-trac.net so we can investigate and remove it as appropriate.
Security and changes
We use access controls and authenticated connections to protect information. No storage or transmission method can guarantee absolute security. We may update this policy as the service changes. The current version and publication date are available in the app and on this page. Contact support@sub-trac.net with access, correction, deletion or privacy questions.